.Técnico de Soporte VIP en Sitio - MonterreyApply locations MEX - NLE - MONTERREYTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: 51529892Job Description:At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.Our DXC Modern Workplace services enable customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.About This RoleThe Modern Workplace group is seeking an individual with a solid understanding of Site Support Services related to hardware and software, technical knowledge in thermal printers, handheld scanners, structured cabling, smart hands for network and some application services.This individual will be responsible for managing manufacturing system services for our client. Preferably this individual will have had some hands-on experience dealing with great communication skills to interact with end users.Key Responsibilities:Proactively working and interacting with end users at client sites, managing preventive and corrective troubleshooting of our Error Proofing system (EPS) which consists of a computer station with a thermal printer that validates functionality of our customer product before shipping to the final destination.Active communication skills and teamwork to resolve any incident/request from the client.This position is to administrate and manage manufacturing EPS systems at one client site in Nuevo Laredo city.Who You Are:Bachelor's degree or equivalent combination of education and experience.COVID vaccinated (minimum 2 shots).2+ years of experience providing tech support to high level clients within an organization.Experience working with high level clients in the technology industry, specifically handling significantly sized accounts (Windows Operating Systems, MS Office 365, Thermal printer, handheld scanners, and basic Network skills).Strong communication skills to listen to clients and articulate back for solutioning inquiries.Availability as may require evening or weekend work (as overtime).Ability to travel on short notice.Work Environment:100% work at client site in Monterrey.Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC, we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship