**Job ID**: 148302**Required Travel** :Minimal**Managerial - Yes****Location**: :MEXICO- GUADALAJARA (Amdocs Site)**Who are we?**:**In one sentence**:- Represents Amdocs to the client/customer as member of the Account team, communicating project progress and issues while addressing customer requirements/concerns, working toward potential solutions and routing customer provided information to the appropriate Amdocs support team for action/resolution.**What will your job look like?**:You will,- Handle ticket creation/updates/advancement/closure for project activity in Tech-Insights database.- Supervise Tech-Insights ticket progress through project achievements and performs final review & closure of ticket upon completion of work- Regularly extract completed site information from Tech-Insights, audits information for accuracy, and creates submission to customer for receiving to begin AAV project invoicing process.- Monitor customer response to receive requests and provides regular follow up to ensure prompt reply by customer.- Forward received responses from customer to Amdocs accounting team for site invoicing and entry into AAV Pay point tracker- Collaborate with LOB field and OSS Support teams to secure appropriate level of support personnel & ability for each project, and that work is scheduled & completed according to customer defined priorities.- Work with Field & Support teams to ensure (number & qualifications) is provided to allow- Compile and report weekly on market work pending & work forecasted for future month or longer periods, required personnel needs to accomplish that work.**All you need is...**:- Bachelor's Degree in Engineering, Electronics or equivalent- 6-8 years of experience in project management,- At least 4 years hands of experience in leading at least one of the project management aspects in the Telecom domain.- AAV experience and general knowledge in areas such as: Field Operations or Backhaul- In-depth applied knowledge of standard program/project management concepts, practices and procedures.- Bi-Lingual English Sophisticated written and verbal- Ability to embrace change and take ownership of your own work.**Why you will love this job**:- You will be exposed to unique market technologies.- You will work with multiple channels and diverse areas of expertise.- We provide a wide range of stellar benefits including parental leave and unlimited vacation!**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce