**Summary of Position**:
Will provide Level 1 and Level 2 service desk support; to include;
- Answer and record all incoming calls;
- Take ownership of problems until full resolution;
- Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications;
- Provide solutions as practicable over the telephone;
- Provide follow-up to the user on the status of the problem until resolution;
- Verify problem resolution prior to closure;
- Provide detailed analysis of the problem; Determine if equipment is warranted and arrange appropriate resolution under warranty;
- Record details of each service outage and/or incident in a Government designated trouble-ticket management system and assign a priority level to each trouble-ticket received for urgent, high, medium, or low tickets.
- When special or unique situations warrant - contact the appropriate vendors; and Escalate the problem as required.
- Maintain a current inventory of all 403d TFSB hardware and software on the NIPR, SIPR, and CENTRIXS-K network.
- Provide Inventories at the request of the S6 government representative as identified by the COR.
**Security Clearance**:
SECRET, Minimum Background Investigation complete NALC\with SSBI\T5 initiated
Intrepid Global Solutions, LLC.
Intrepid Global Solutions, LLC. (IGS), is a leading international services company that provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IGS leverages and integrates its capabilities - IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
**Intrepid Global Solutions, LLC. ("IGS" and/or "Company") and its affiliates, including but not limited to IAP World Services, Inc., and subsidiaries is an EOE, including disability/vets.**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.