**Summary of Position**:Will provide Level 1 and Level 2 service desk support; to include;- Answer and record all incoming calls; - Take ownership of problems until full resolution; - Determine the functional area of the problem being reported, e.G.
hardware, software, telecommunications; - Provide solutions as practicable over the telephone; - Provide follow-up to the user on the status of the problem until resolution; - Verify problem resolution prior to closure; - Provide detailed analysis of the problem; Determine if equipment is warranted and arrange appropriate resolution under warranty; - Record details of eachservice outage and/or incident in a Government designated trouble-ticket management system and assign a priority level to each trouble-ticket received for urgent, high, medium, or low tickets.- When special or unique situations warrant - contact the appropriate vendors; and Escalate the problem as required.- Maintain a current inventory of all 403d TFSB hardware and software on the NIPR, SIPR, and CENTRIXS-K network.- Provide Inventories at the request of the S6 government representative as identified by the COR.
**Security Clearance**:SECRET, Minimum Background Investigation complete NALC\ With SSBI\T5 initiatedIntrepid Global Solutions, LLC.Intrepid Global Solutions, LLC.
(IGS), is a leading international services company that provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations.
As a world-class leader in providing seasoned program management, IGS leverages and integrates its capabilities - IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
**Intrepid Global Solutions, LLC.
("IGS" and/or "Company") and its affiliates, including but not limited to IAP World Services, Inc., and subsidiaries is an EOE, including disability/vets.
**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.