.Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees. ResponsibilitiesLeads multiple complex operational processes throughout the entire sales cycle, consistently measuring, reviewing, and analyzing their efficiency and effectiveness to drive continuous improvement.Develops and implements strategic plans for optimizing and aligning complex operational processes with the organization's long-term goals and objectives.Handles a portfolio of critical operational processes, ensuring efficiency, performance targets achievement, and adaptability to changing business needs.Utilizes advanced data analysis techniques to gain deep insights into process performance, enabling data-driven decision-making.Collaborates closely with senior executives, cross-functional teams, and external partners to ensure processes support the overall business strategy and objectives.Develops comprehensive risk management strategies, including risk assessments, mitigation plans, and contingency measures, to minimize disruptions to operations.Sets high standards for quality assurance by implementing robust quality control measures, and ensuring processes consistently meet or exceed performance standards.Generates detailed reports and presents complex data to senior management and stakeholders, conveying actionable insights and recommendations effectively.Addresses complex operational challenges and escalations promptly, leveraging extensive experience and expertise.Mentors a team of operational process professionals, fostering their growth, development, and performance excellence. Education and Experience RequiredFour-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.Typically has 7-10 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field
