Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.
Ria Money Transfer is the second-largest global money transfer company and a division of the Ria Mexico Solution S de R.L de C.V. RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.
We are looking for an enthusiastic Customer Services Representative to join our friendly team at El Salvador in Ria Headquarters. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
**Responsibilities**
- Reviewing and correcting data of incorrectly processed transactions;
- Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
**Qualifications**
- We will require you to have a minimum education of completed high school or college. We will also look for:
- Good knowledge of MS Office and Internet Explorer;
- At least one year's work experience in customer services or a call center position;
- An additional language; its not necessary but will be appreciate
- Strong customer orientation skills;
- Excellent communications skills (both oral and written);
- Attention to detail;
- Good teamworking approach; and
- Ability to work flexible schedules.
Benefits: Our package includes Competitive monthly salary $16,000. 5% food vouchers. 30 days bonus. 15 days of initial vacation. life insurance. Free access to our Gym. Dynamic and collaborative work environment. Cutting-edge tools and technology to make work easier. Free English and French classes Work-life Balance.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job ID 300000169117337