Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Call Center Supervisor's job entails organizing and directing the daily activities concerned with the call center's operation. The main responsibility of a call center supervisor is to manage, train, and guide call center operators to execute their tasks. Their responsibilities include managing and guiding daily tasks and goals of the group of teamleaders, calculating call center performance about calls and productivity of staff, and is in charge of managing schedules to control adequate staffing levels.- Managing and directing the daily activities of CC operators- Supervising, planning, and managing functions concerned with Call Center activities, campaigns, and training sessions- Creation of concrete work plans to improve performance and establish measurable goals throughout the year- Carrying out call monitoring, coaching, training, disciplining, and reviewing the performance of all operators- Practicing and ensuring compliance with that all the organization's policies and adequate operational procedures including necessary disciplinary actions with personnel- Attending and resolving customer complaints and doubts from operators to resolve inquiries effectively- Operators' performance review on yearly and periodically- Bachelor's degree or equivalent level of experience of 3 years or more as experienced in call center activities- Excellent language skills in both Spanish/ English- Ability to plan well and prioritize work- Medium level skilled in computers (Microsoft Office software- Looking for someone with schedule flexibility. Being able to work on weekends, holidays, and night hours.- Willing to support the operation with overtime whenever required.- 100% office work, no WFH work nor hybrid.Benefits: Our package includes Competitive monthly salary $23,000. 5% food vouchers. 30 days bonus. 15 days of initial vacation, life insurance, major medical expenses insurance. Free access to our Gym. Dynamic and collaborative work environment. Cutting-edge tools and technology to make work easier. Free English and French classes Work-life Balance.Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.