.At Cartier, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.As a Client Advisor, he / she achieves and exceeds sales targets as directed by management and proactively develops his / her client portfolio.As an Ambassador of the Maison, he / she ensures a unique client experience throughout all touch points.KEY RESPONSABILITIESSALES PERFORMANCEACHIEVE / EXCEED SALES GOALSEnsure the maximization of sales by Boutique, as well as excellent customer care: helping clients locate, select and buy products through a memorable Cartier experience.Carry out short-, medium- and long-term actions to achieve / exceed the individual and store sales and KPI targets set by Directors.MAXIMIZES THE OPPORTUNITIES FOR PURCHASE AND REPURCHASEConsistently achieve and / or exceed the monthly sales target, as directed by management.Define targeted actions on existing clients for purchasing / repurchase through Clientelling actions & follow up all along their journey.Define targeted actions on clients coming for a Care service (to leverage service to sale conversion).Define targeted actions to convert visitors & prospects into clients.Find ways to exploit existing / new opportunities for Cartier.CUSTOMER AND EXPERIENCE DEVELOPMENTCONNECT & ENGAGE WITH ALL CLIENTS AND VISITORSEnsure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales.Meet and / or exceed service timeframes and client expectations for Maison appropriate follow-up to service.Champion client discovery to collect information & data on clients (hobbies, friends & family, client values).Beyond the boutique, participate and research about client's relevant events and interests.Appropriately resolve client issues / concerns and escalate as needed to Management.DELIVER A HIGHLY PROFESSIONAL SERVICE IN AN OMNICHANNEL ENVIRONMENTTake care of each guest's personal Cartier journey (looking for a gift, a repair, a quick service) & deliver in-BTQ experience through the Maison Art of Selling.needs & motivations clientsSuggest products based on client preferences using stock from the boutique or from another retail network (ex. E-commerce).Prepare for visits using client database and relationship history to provide optimal experience.Champion hyper-personalized actions, both digital & non-digital.Personalized client's experiences actions (Taking products to client's home, engraving, embossing, digital experience).Conciergerie & in-store hospitality services.Maison related animation Client special events.New services (boutique pick up, delivery at home, distant sales)