.Terminal Manager - Logistics & TransportationWe're proud to say we've been named one of "Super Empresas Expansión 2023 Top Companies"Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow.Charger Logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Queretaro's office.Responsibilities:As the team leader, the Terminal Manager is responsible for coordinating and overseeing all functions of the facility including maintenance, dispatching, and communicating with drivers.Oversee daily operations of the terminal to ensure that all scheduled deliveries are met with excellent customer service, customer satisfaction, and company compliance with all applicable laws and regulations.Manage daily operations of the company's inbound and outbound operations.Maintain accurate records of customer service, customer complaints, employee performance, etc. for analysis purposes.Mentor, coach, and develop staff while managing operations, dispatch, and customer support.This position is responsible for keeping freight moving within safety and business guidelines while maintaining strong, positive relationships with customers.Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.Willing to learn the business and grow the company over the long term. You are someone who invests time into building and fostering relationships to truly earn new accounts.Be available to staff as a resource in their day-to-day management to help facilitate positive results and provide continuous training support.Maintain close oversight of all internal activities that impact service obligations, such as last-minute customer requests, resolution of delayed pickups/deliveries, billing, etc.Actively participate in problem resolution with team members and different departments.Requirements:5-8 years of successful Operations or Customer Service Management experience.Experience in the transportation / 3PL industry required.Bachelor's degree in business, transportation, or related field; or equivalent experience is a plus.Proven leadership experience in fast-paced environments with rapidly changing priorities.Able to plan and organize well as an individual and as a team player.Possess high levels of energy and initiative; strong work ethic and ability to self-manage.Must have strong communication skills – in face-to-face, over the phone, and written communications
