Job Requisition ID #
- 24WD78226
Position Overview
Autodesk has fully reimagined the construction business for the digital age, enabling companies to address the most important challenges they face today while preparing for new ways of working in the future. As a Territory Adoption Specialist within the Autodesk Emerging Business organization, retaining and expanding our construction customers is one of our most important tasks. Within Emerging Business Customer Success, we understand that enabling continuous adoption of our cloud solutions and fulfilling our customers' desired business outcomes is critical to building lasting relationships with our customers and ultimately driving revenue for Emerging Business.
**Responsibilities**:
- Accurately assess a customer's level of risk for retention and renewal using various digital assessment tools and reports- Organize target accounts according to pre-defined priority criteria- Proactively call customers that are at risk- Ensure that customers drive maximum value from their investment in Autodesk Solutions, utilize all their licenses, identify new opportunities, ensure renewal and collaborate with other teams to ensure growth attainment- Conduct outbound customer calls with a required minimum number of calls daily- Use Salesforce to document all customer opportunities and customer activity- Help customers had adopt a new features or changes in the product- Guide a customer through a significant change or transition in their use of your product- You will have a combination of remote work and onsite work
Minimum Qualifications- You will need to speak fluent English- Relevant Bachelor's degree or equivalent work experience- 2 - 4 years customer success, renewals, or inside-sales experience (individual contributor role)- Understanding of customer success principles, approaches and considerations- Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level agreement- Experience managing time on customer calls, troubleshooting follow ups, customer relationship management and new customer outreach- Construction software knowledge
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
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