The Infrastructure Analyst 1 is an entry-level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities: Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriateParticipate in testing activities, including the creation and execution of basic test scriptsApply comprehension of how the team interacts with others in accomplishing objectivesAssess the applicability of previous or similar experiences and evaluate options under circumstances not covered by proceduresExchange ideas and information in a concise and clear mannerAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Previous relevant experience preferredAbility to develop projects required for design of metrics, analytical tools, benchmarking activities and best practicesEffective written and verbal communication skillsEffective analytic/diagnostic skillsAbility to work with virtual and in-person teams, and work under pressure or to a deadlineDemonstrated knowledge of operational process changes and improvement Education: Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
REQUERIDO: - Disponibilidad para rolar turnos (mañana, tarde o noche)
DESEABLE: - Experiencia en áreas de testing
- Conocimiento de gestión de tickets y SLA
Job Family Group: Technology
Job Family:Infrastructure
Time Type:Full time
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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