.Who We AreThe name ThousandEyes was born from two big ideas: the power to see what's not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a 'Google maps of the Internet', providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world's largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group, and is a foundational component of Cisco's growing Observability business.What You'll DoWe are looking for an exceptional Adoption Engineer to join our team. You will have the opportunity to be the customer interface of an exciting new technology. The Adoption Engineer is a member of the ThousandEyes Systems Engineering team tasked with optimizing adoption and utilization through best practice recommendations. This role is accountable for ensuring the success of ThousandEyes customers, the execution of adoption-driven playbooks, product trainings, and customer roadmaps.The candidate should possess the following:3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing rolesStrong desire to learn and ability to work independently in a fast paced environmentKnowledge of network infrastructures, cloud technologies and application frameworksExperience with scripting languages (e.G., Python, Perl, JavaScript)Excellent communication, presentation, and problem-solving skillsEnglish and one of the Iberian languages (Portuguese or Spanish) are requiredAdditional European languages are highly desirableBachelor's degree or equivalent in Computer Science or related fieldResponsibilities include:Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical championsCollaborate with the Customer Success Specialist and Sales team on account strategyIdentify customer strategic initiatives and potential use casesEngage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their businessActively identify new and expansion opportunitiesShare customer feedback and enhancement requests with the Product teamDeliver product updates sessions highlighting new capabilities that have been releasedWhy Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Day to day, we focus on the give and take