.ThousandEyes - Customer Success SpecialistWho We AreCisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don't own.
Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.About The RoleAs a Customer Success Specialist, you will showcase your "Customer First" attitude, your passion for service, and enjoyment of learning new technologies.
By leveraging technology, team-building, and data-driven programs, the CSS will efficiently drive customer health and retention.What You'll DoWork closely with the Customer Success Managers and Technical Adoption Managers to ensure the success of the customer journey as measured by adoption and health scores.Be responsible for communicating objectives and ensuring timely delivery of solutions.Assist with ticket escalations, providing regular reporting on customer health and utilization.Develop long-term relationships with your assigned ThousandEyes customers.Coordinate, develop, and lead customer projects.Launch and onboard new customers, and set them up for success with the platform.Become a trusted adviser for the partners and operational teams via the ThousandEyes platform.Forecast and track key account metrics.Assist with high severity requests or issue escalations as needed.QualificationsA standout 'customer first' attitude.Outstanding communication and problem-solving skills.Excellent listening, negotiation, and presentation skills.Proven background in lead generation and prospecting.At least 1-2 years of professional experience with data collection or analytical experience in software or technology.Ability to work with various business units.Highly organized with outstanding follow-up skills.Technically adept, understanding of software and how businesses use software.SaaS experience a plus, but not required.Passion for cloud technologies.4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies.Excellent verbal and written communication skills.Cisco values the perspectives and skills that emerge from employees with diverse backgrounds.
That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential.
We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact