Tier 1 - Data Support Representative (D)

Position Overview: The Technical Support Representative will be responsible for providing help on topics relating to our e-commerce analytics and visualization platform which helps 'direct to consumer' brands understand, analyze, and take action on consolidated e-commerce data, from sources such as Shopify, Google Analytics, Facebook and more.
 Interactions between the Technical Support Representative and merchants will have a direct impact on Daasity's reputation.
 The candidate should have previous proven experience as a tier 1 technical support representative preferable for a software company.
Primary Responsibilities: ? Manage help desk software or ticket system ? Troubleshooting and managing simple software issues using knowledge base articles and FAQs ? Provide help regarding the company product or services ? Stay up-to-date with updates, changes within the company ? Research questions on available resources (FAQ manual) ? Delegate difficult problems to the second level support ? Build Customer eComm Dashboards using Looker Software ? Recommend the best visualizations for merchants to utilize ? Manage assigned tasks in project management platform Qualifications: ? Outstanding verbal and written communication in business terms with external customers  ? Capability to maintain the highest confidentiality around company proprietary information ? Enjoyment of working with and communicating with people and solving problems ? Ability to multi-task and prioritize while remaining calm and pleasant ? Solid problem-solving skills ? Strong organizational skills ? Experience with Hubspot a plus ? Experience with Asana, Looker or Tableau are a plus ? SaaS/Software Support experience is a plus ? Experience with databases or data modeling a plus