Tier 1 Support Java

Jira Service Management experience (3 years)Incident ManagementFirst customer services contact level, able to help the customer with basic problems. To screen incoming calls, answer easy calls and redirect them to a more qualified support agent for further questions from users or to escalate issues if the problem is beyond the scope of their expertise.May travel once a week (California)fully bilingual English / Spanish**Salary**: $900.00 - $1,500.00 per day