Tier 2 - Follow Up Specialist

Expanding Texas Based Real Estate company is looking for a motivated Team leader, we are looking for someone who's a quick learner that can help us grow and nurture our call center. This position requires a big picture thinker who is strategic in customer acquisition and retention. To hit the ground running you'll need a track record of increasing sales, cold calling expertise, strong client nurturing skills, great multi-tasking abilities, and the drive to succeed!

**Responsibilities**:

- Troubleshooting agent's questions, guiding them through difficult calls or issues
- Aggressive and organized approach to Performance Management with the ability
to consistently follow through with action plans
- Mentoring, training, and developing agents for career progression, performance
improvement, and recognition purposes
- Process weekly sales leads reports for submission, Evaluate performance with
key metrics
- Manage the day to day operations of the Sales Team, including monitoring calls
- Building and delivering productivity plans by reviewing work forecasts,
determining productivity requirements
- Push sales performance with strategic coaching and leadership
- Define and meet KPIs and driving continuous improvement
- Present and explain team's performance to management

**Qualifications**:

- 3-5 years of work experience as a Team Leader or higher position focusing on
Sales / Call Center
- You have an eye for efficiency and bring experience identifying and
implementing large-scale process improvement initiatives using data-driven
techniques
- Ability to manage time and deadlines, as well as the ability to adapt to the ever
- changing priorities of the business
- Experience handling remote teams
- Excellent reports and analytic skills
- Ability to offer strategic advice and recommendations that drive results
About Us:
real estate solutions firm that buys and sells properties throughout the Texas area.
We specialize in buying distressed homes at a significant discount, and renovate