Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
**Responsibilities**:
- Develop and refine content governance policies to regulate creators' short videos, live-stream and their content.
- Responsible for closing policy and implementation gaps by discovering, measuring, and resolving abusive creator behavioral and content quality trends.
- Create proactive monitoring programs based on quantitative data analysis to minimize creator or content policy violations.
- Define operational metrics, indicators, and own dashboard to monitor various aspects of the above operation effectiveness and efficiency.
- Building up the implementation process and working closely with cross-functional partners, such as product teams, to optimise enforcement system efficiencies.
- Monitor and analyze content performance against governance standards, generating reports and offering recommendations for improvement.
- Stay updated on industry trends and changes in regulations to continually enhance content governance strategies.
**Qualifications**:
**Minimum Qualifications**:
- Bachelor degree in a quantitative field such as Analytics, Statistics, Mathematics, Engineering, Economics, Data Science or equivalent degree.
- Proven experience on e-commerce governance strategies or policy-making.
- 5+ years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs
- Proficiency in English is required for this role.
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results. Preferable in demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
**Preferred Qualifications**:
- Experience in explaining complex solutions in a simple way and able to influence others without authority.
- Highly data driven, with experience analyzing and utilizing data-driven methodologies for business analysis, e.g, policy making, risk discovery, or program design.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.