Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our global logistics team, together we can enchance our ecosystem that is innovative, secure and intuitive for our users.
**Responsibilities**:
- Overseeing the logistics network set up & operations.
- Responsible for end to end logistics performance from paid until delivered in different logistics mode.
- Building and managing key strategic relationships with partners.
- As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback the expected solution and business impact to solution, provide short-term solution/support to the biz before long fixing is in place, drive the result until change deployment.
- Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed.
- Manage day to day operations, track record of high performance and team improvement.
**Qualifications**:
**Minimum Qualifications**:
- Bachelor's degree or higher, preferably in engineering, science, logistics transportation, operation management background.
- 5+ years of proven experience in logistics, experience in commerce platform is a plus.
- Proficiency in English and Spanish is required for the role.
- Proven experience in managing relationships in 3PL management with a focus on coordinating with courier(s) in the USA.
- Proven experience in any segment of logistics operation, including (but not included to) data integration, firstmile pickup, parcel sorting, linehaul, courier delivery, return process, import clearance.
**Preferred Qualifications**:
- Excellent communication skills with the ability to secure alignment.
- Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.
- Self-motivated and able to thrive in ambiguity and in a matrix environment.
- Solid understanding of e-commerce marketplace operation and governance policy.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
