**Summary**:
**About the Role**:
- Location: Hybrid. CDMX
- Your responsibilities include, but are not limited to:
- Provides day-to-day Time Services Delivery operations with compiling and entering time & attendance data, and reconcile errors to maintain accurate and complete time & attendance records, all in timely and accurate manner.
- Acts as SME for Times Services related to data and processes
- Ensures maintenance of all relevant HR related data is correct and complete
- Respects and follows the payroll calendar to prepare the necessary payroll inputs
- Resolves time & attendance related queries and issues within the standard established time frames raised by various partners, incl. associates
- Calls out requests and issues that cannot be resolved directly to the appropriate customer concern point of contact (i.e. IT / Time Services Unit Lead)
- Extracts regular and ad hoc reports needed for payroll and other branches upon request
- Track service requests and troubleshoots - analyze error messages and questions
- Support periodic cost and efficiency analyses to support productivity objectives, support personnel cost budgeting process and control.
- Support evaluation of the services / processes / continuous improvement in scope.
- Contribute to people and organization services projects at country or BU leve
This position is temporary for 11 months
Role Requirements:
- Bachelor's degree in HR/other related field.
- Fluent in English and French
- Experience working in a shared service center model in a global environment a must.
- Must have experience with time management for the Canada
- Must have experience with HR systems and be systems savy.
- Strong knowledge and understanding of HR processes.
- Ability to interact with all levels of management.
- Knowledge of SAP HR required.
- Proficient with MS Excel, Word and PowerPoint
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that
Division
People & Organization
Business Unit
CTS
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Human Resources
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.