New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you're willing to contribute and create value for tomorrow's cleaner and smarter mobility, Faurecia is the place to be.
Position Summary: The Regional Total Customer Satisfaction Operations Director is responsible for ensuring compliance of customer requirements by managing quality policies, standards, procedures, in manufacturing operations while driving and facilitating continuous improvement.
Responsibilities:
Build and sustain strong relationships with key decision makers in the customer's supplier quality organization
Advise top management in relation to strategic decisions regarding timely and effective communication on customer feedback, priorities and issues
Establish individual yearly objectives to the assigned personnel and keep track of their performance achievement
Maintain periodical reporting of KPI's to the Business Group organization
Performs root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvements
Develop a mindset of risk management and prevention in the plant (FMEA, control plan, contingency plan, etc.)
Evaluate and consolidate plant quality performance of the region (Quality, Non-Quality Cost, TCS Index, Warranty, and Customer Complaints)
Enforce the record retention related to production quality data in serial life
Ensure the effectiveness of Quality fundamentals (IATF 16949, FES, 8 Quality Basics) activities and records through coaching, auditing, and training of the Plant team to meet Customer expectations
Develop and communicate routine status reports to management as needed
He/She is the voice of the customer inside the plant, but he/she represents Faurecia while visiting the customer
Act as single point of contact for customer to implement their requirements across all plants
Propose continuous improvement ideas in business efficiency and cost reduction
Capitalizes on knowledge and shares best practices / lessons learned across organization and within the site
Faurecia Group Code of Ethics
Faurecia Group Code of Management
Faurecia Group Environmental Policy
Faurecia Group Quality Policy
All other duties as assigned by the company
Position Specifications
Authorities:
Request internal audits to verify the effectiveness and efficiency of the related systems, tools and methods, in serial life ( Faurecia Management System audits, Manufacturing Process audits or Product Safety & Regulatory audits). Mandate additional internal audits or quality assessments based on customer scorecard deviation
Issue Quality Alerts for customer or internal quality nonconformance
Stop production or delivery in case of observed situation jeopardizing product integrity or personnel safety, report it and request immediate remediation
Approve temporary deviation until the issue is resolved, if applicable
Authorization to approve purchases with corporate credit card, expenses and purchase orders to his/her N-1
Knowledge / Skills:
Well versed in all automotive quality standards and methods: Statutory and regulatory requirements (FMVSS, ECE, EEC, CCC, etc.)
Quality audit requirements (ISO-9001, IATF-16949, VDA 6.3)
APQP, PPAP, FMEA, MSA, SPC, etc.
OEM specific quality requirements
OEM product integrity specifications requirements
Company's products and technologies
Faurecia Management System and Quality Basics
Advanced skills in Microsoft applications (Excel, Word, Outlook, PowerPoint)
Autonomy and Leadership mindset
Capability to build and manage network
Best practice sharing and improvement mindset
Results oriented with strong written and oral communications skills
Ability to work in a matrix organization
Fluent in English. Second language welcome (Spanish, French or German)
Education / Experience:
Bachelor's degree (BS or BA) is desired. If the candidate has less than a Bachelor's degree, the minimum proven experience in the Automotive industry should be 10-12 years
6-8 years of proven Quality function experience in the Automotive industry
Faurecia is an Equal Opportunity Employer.
Original job Total Customer Satisfaction Operations Director posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
#J-18808-Ljbffr
