**About Us**We are Rapido Solutions Group, a company committed to connecting Mexico's best talent to hyper-growth businesses. Our objective is to radically change the Latin American work culture by creating opportunities for people from one of the best cities in Mexico, Guadalajara, to work at US logistics companies.At Rapido we strive for becoming the best place to work, and that's why we provide a young and vibrant work environment, we combine diversity, joy, and passion to create a dynamic community that allows our people to thrive alongside our clients in one of the most important industries of the USA.**What will you be doing?**- Understand how to utilize all necessary online scheduling tool- Assist Carrier Reps with the scheduling of initial appointments and any required rescheduling- Have a firm understanding of when a reschedule is acceptable and when it may be problematic.- Provide Enterprise customers and associated facilities with continuous communication updates on revised etas.- Build and maintain relationships with facility contacts.**Why our employees choose us?**- **_Pay & Perks: _** Competitive pay and law benefits from day 1 + above law benefits package: food vouchers, private medical insurance, savings fund.- **_Great Environment: _** Great community spirit; Diversity, Equity, Inclusion and Belonging Program; Total Societal Impact Programs; continuous training andTeam Building.- **_Work-Life Balance_**: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor; Paid Time Off.- _**Plus**:_ amazing amenities like Ping-Pong table, videogames area, free lunch & beer on Fridays, weekly snacks, Sports teams, and more Monthly activities.**_Who you are: _**- Fluent English Skills- Ability to multi-task and perform several duties at one time- Ability to establish and maintain effective working relationships with customers, employees, and management- Proactively establish and maintain effective working team relationships with all support departments- Must be proficient with Web software and familiar with Microsoft Office products - including Word, Excel, PowerPoint, Outlook, etc.**Follow Us**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $16,000.00 - $16,500.00 al mesHorario:- Turno de 10 horas- Turno de 8 horasIdioma:- Inglés (Obligatorio)