.The lead will provide day to day leadership duties to a team of Track & Trace Representatives.Essential Functions:- Provide leadership, management, coaching and support to and execute all responsibilities of Track & Trace Representatives.- Provide feedback and participation in customer Business Reviews along with Director of Strategic Accounts.- Provide support for customer escalations for team while retaining some functions of a Track & Trace Representatives.- Serve as primary liaison and advocate within Transplace for the benefit of the customers and employees assigned to the team.- Ensure carrier performance meets customer expectations.- Manage exceptions or hot shipments and communicate same to customer as needed.- Develop and distribute customer reports and internal performance management reports.- Assist in all other areas of operations as directed by manager.Additional Responsibilities:- Provide supervision to others through motivation, direction, review and feedback of assigned tasks.- Lead proactive team efforts to achieve department and company goals.- Provide leadership to others through example and sharing of knowledge/skill.- Prioritize, organize and delegate assignments.- Comply with all Human Resources policies, practices and procedures. Report all noncompliant activities to supervisor and/or Human Resources personnel.Skills Required:- Advanced Computer Skills including a proficiency in personal computer skills including but not limited to electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.- Advanced Communication Skills: Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers and/or employees.- Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.- Ability to work independently with little or no supervision, specifically, the ability to prioritize in order to complete assignments effectively.- Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active solution or communication of the need to the appropriate personnel.- Ability to define problems, collect data, establish facts and draw valid conclusions.- Ability to interpret an extensive variety of instructions in a variety of forms and deal with several abstract and concrete variables.- Ability to envision and implement new concepts/strategies.SKILLS- Ability to multi-task in a fast paced environment.- Demonstrates a high level of customer service and strong communication and interpersonal skills (both listening and speaking).- Demonstrates strong organizational skills (record keeping, time management, follow up, etc