The lead will provide day to day leadership duties to a team of Track & Trace Representatives.
Essential Functions:
- Provide leadership, management, coaching and support to and execute all responsibilities of Track & Trace Representatives.
- Provide feedback and participation in customer Business Reviews along with Director of Strategic Accounts.
- Provide support for customer escalations for team while retaining some functions of a Track & Trace Representatives.
- Serve as primary liaison and advocate within Transplace for the benefit of the customers and employees assigned to the team.
- Ensure carrier performance meets customer expectations.
- Manage exceptions or hot shipments and communicate same to customer as needed.
- Develop and distribute customer reports and internal performance management reports.
- Assist in all other areas of operations as directed by manager.
Additional Responsibilities:
- Provide supervision to others through motivation, direction, review and feedback of assigned tasks.
- Lead proactive team efforts to achieve department and company goals.
- Provide leadership to others through example and sharing of knowledge/skill.
- Prioritize, organize and delegate assignments.
- Comply with all Human Resources policies, practices and procedures.
Report all noncompliant activities to supervisor and/or Human Resources personnel.
Skills Required:
- Advanced Computer Skills including a proficiency in personal computer skills including but not limited to electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
- Advanced Communication Skills: Ability to read and interpret documents.
Ability to write routine reports and correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and/or employees.
- Ability to solve practical problems and deal with a variety of concrete variables.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to work independently with little or no supervision, specifically, the ability to prioritize in order to complete assignments effectively.
- Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active solution or communication of the need to the appropriate personnel.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to interpret an extensive variety of instructions in a variety of forms and deal with several abstract and concrete variables.
Ability to envision and implement new concepts/strategies.
SKILLS
- Ability to multi-task in a fast paced environment.
- Demonstrates a high level of customer service and strong communication and interpersonal skills (both listening and speaking).
- Demonstrates strong organizational skills (record keeping, time management, follow up, etc.)
- Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality of work.
- MS Office or Windows based software required.
EXPERIENCE
- Minimum 3-5 years previous experience preferred.
EDUCATION
- HS Diploma or GED
- Generally requires an Associate's Degree or an equivalent combination of relevant education and/or experience.
- Preferred: Bachelors in business, logistics, or other related field