Tracking & Tracing / Bg

DescriptionAt Rapido Solutions Group we believe in challenging the status quo of what to expect from a nearshore solution. Our main goal is to provide our clients with exceptional talent so they can save time and money and be able to scale their business efficiently and effectively. We do this by creating a customized remote team based in Guadalajara.**Position purpose**:To serve as a centralized information center for all questions, inquiries, and complaints. To provide accurate information regarding all tasks and responsibilities performed by the Client Services Representative and outperform the customers' expectations.**Responsibilities**:- Provide assistance to the Carrier Operations Team to vet third-party carriers and set them upwithin the RMIS platform- Contact carriers for tracking of in-transit shipments and updating the TMS system accordingly- Determine carrier eta's for pickup and delivery, flagging any potentially late arrivals to carrier and customer sales reps- Enter valuable information into the TMS system according to standard operating procedures(dispatching - loaded & empty verification - in-transit updates)- Resolve and troubleshoot for any issues arising during the life cycle of a shipment- Analyze customer inquiries, make informed decisions, and provide quality and timely updates to the customer(s) as needed.**Requirements