.**Career Area**:Legal**:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.**Your Work Shapes the World**Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.The Large Power Systems Division (LPSD) of Caterpillar has an opening for a Senior Product Support Field Engineer. The position will support complex technical product problem resolution with Caterpillar Dealers in Latin America to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise.The Trade Operations Systems Team is an organization supporting the global trade operations for machine, engine, and parts shipments. A Trade Operations Systems Analyst is a member of the Trade Systems and Trade Operations Helpdesk team responsible for the identification, analyzing, routing, and resolving issues impacting import or export clearance. The analyst is expected to address Tier 1 and certain Tier 2 issues assigned to them, along with assigning Tier 3 and Tier 4 issues to the Senior Members or responsible business groups. The analyst will also be directly interacting with 3PLs and internal functional experts to expedite export and import clearance.**Job Duties/Responsibilities may include, but are not limited to**:- Monitoring work queues and resolving problems related to Caterpillar shipments