**Vacante para la empresa Vervent en insurgentes - Tijuana, Baja California**:**Primary Responsibilities**- Design and develop company's operational curriculum- Deliver operations training as needed to ensure strong service to our customers, adherence to client requirements, and compliance with company policies and procedures- Maintain library of training modules and materials insuring tools and guides are up to date and relevant- Develops criteria for evaluating effectiveness of training activities- Manage the revision of curriculum to ensure course material reflects product features, meets new training requirements, and includes most current information- Direct the planning, attraction, selection, retention, and development of the required professional talent across multiple sites- Maintain the strict confidentiality of sensitive information- Work closely with compliance to ensure all quality assurance and training processes exceed compliance expectations- Analyze and investigate all quality processes and results, recommend, design, implement and validate improvements to all aspects of training curriculum- Performs other related duties as required and assigned**Position Requirements**:- Bachelors in Organizational Development, Education, Communications, or related field required- 2+ years of experience in technical writing or curriculum developing, designing and delivering training- Travel up to 50% of the time to multiple offices- Must possess proven presentation skills with the ability to collaborate across business lines- Must have exceptional writing skills- Demonstrates professional judgement and discretion- Strong communication skills with ability to modulate style, content, and format for required audience- Strong working knowledge of Microsoft Office- Must be able to work on a self-initiated basis and in a team environmentTipo de puesto: Tiempo completo, IndefinidoSalario: A partir de $25,000.00 al mesHorario:- DiurnoPrestaciones:- Caja de ahorro- Estacionamiento de la empresa- Estacionamiento gratuito- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Servicio de comedor- Servicio de comedor con descuento- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaTipos de compensaciones:- Bono anual- Bono de permanenciaEducación:- Bachillerato terminado (Deseable)Experiência:- capacitacion: 2años (Obligatorio)Idioma:- Inglés (Obligatorio)**Nível de educación deseada**:Superior - trunco**Nível de experiência deseada**:Nível Medio**Función departamental**:Administrativo / Secretarial**Industria**:Call Centers / Telemarketing**Habilidades**:- call center- bilingüe- customer service- writing skills