.**Responsibilities**:- Deliver new hire induction and one client training program (I.E. CSC,ADT, Polygroup) with excellence. Train all aspects of these programsfor new hires and delivery refresher training to tenured employees.- Ensure training materials are updated and current at all times, throughperiodic reviews of content, client notified changes, or internaldepartment requests.- Maintain product knowledge, processes, and documentation currentand updated. Provide real information and valid scenarios to classes,for skill practice, calibrations, and monitoring.- Communicate with diverse audiences (e.G., employees, management,other sites,) to provide information and clarification regarding trainingprograms, actions, policies, procedures and best practices.- Evaluate the performance of agents using tools available such asassessments, observations, and provide recommendations under theguidance of the Training Manager.- Deliver a report to Recruiting and Project/Operations Managersassessing each new hires performance during training so he/she cancontinue to have the proper support in operations. Update contactcenter agent's History, training hours, and training courses receivedthrough the registration after finishing each training class.- Set up and maintain training facilities and related training materials- Identify and work closely with SMEs to design, develop and refineprograms in various formats (documentation, live and virtual facilitation,online, video.- Monitors progress of new team members by coaching and developingfor improvement and providing on-the-job training as needed.- To manage incidences (attendance, time off requests, & behavior) ofthe contact center agents in training, through daily documentation inrequired training records.- Manages change through effective communication support of change.- Accepts change by demonstrating a positive attitude when changeoccurs.- Keep track of daily attendance and punctuality on each new hire.- Relay attendance issues or behavioral issues to the training managerdaily, including completion and delivery of documentation.- Maintain positive, consistent and effective communication.- Support & Monitor progress of new team members in a 'nesting' or'OJT' environment - assisting with coaching and development ofemployees.- Respond appropriately to learner needs (clarification, examples,feedback, coaching & listening).**Requirements**:- Strong English communication skills both verbal and written- Ability to work a flexible full time schedule 50+ hours per week meetingtraining class needs. Schedule times may vary to meet training needsand trainers are expected to be present a minimum of 30 minutes priorto and after class begins and ends.- Results oriented with ability to manage change while creating a positiveenvironment.- One (1) year of training experience, and/or call center leadershipexperience preferred.- Dynamite presentation skills