Who We AreThe RoleWhat You'll Do- Facilitate new hire classes weekly.- Coordinate and assist with upskilling training for Customer Service Representatives- Ensure daily training data is up-to-date and properly reported.- Provide training in both in person and remote environments.- Assist in the development of training programs and LMS solutions for CSR training.- Perform other duties as assigned.What You'll Bring- Ability to train with high engagement, energy and enthusiasm.- Possess and applies knowledge of training and development techniques.- Strong communication, presentation, and interpersonal skills- Prior leadership experience with managing and coaching associates- Adaptable to multiple learning styles and communications applicable to adult learners- Effective ability to handle conflict management with high professionalism- Maintain poise and demonstrate empathy by showing a non-judgmental environment- Ability to multitask in a dynamic environment where priorities change quickly.- Possess great time management skills understanding deadlines and time constraints- Proficiency in delivery of training- Ability to adapt well to change with high level of learning agility- Ability to work independently as well as with collaborative peers with mínimal direct supervision.- Proficiency in MS Office, Outlook, PowerPoint, and TEAMS- It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or _exhaustive._ The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs._