Training Associate

**_Job Description_**
- Responsible for generating material and strategies to improve the learning curve of new hire trainees
- Works with QA and Operations to create up trainings that will help improve opportunity areas detected during the service process
- Reports on the staff and agents first 30 days on floor and meets expected targets set by training and Operations for each face of the employees' new hire journey
- Creates training content library for self-training purposes of all areas
- Responsible for facilitating all product training and up-trainings content to new hires and staff
- Uses call drivers and data analytics to make improvement to all training processes
- Ensures that agent and staffing profiling is met and provides feedback to recruiting in case its needed
- Build quarterly and annual training program
- Present all the technical and supply training requirements
- Implement training KPIs
- Prepare and present reports on training program KIPs
- Identify training needs according to Company/Department needs
- Based on research, plan and implement training programs that will prepare employees for the next step of their career paths

**_
Requirements & Skills_**
- +2 years of experience in BPO
- English Proficiency Level 4
- Bachelor's degree
- Excellent facilitating skills
- Knowledge of Microsoft Office tools
- Creates effective presentations
- Excellent communication skills
- Social and Teamwork skills
- Sense of ownership and pride in your performance and its impact on company's success
- Outstanding managerial skills
- Great team leader