Training & Quality Manager

**Requirements and Skills**
- Experience as a Call Center Training Manager a must.
- Experience in call monitoring, identifying opportunity areas and root cause analysis.
- Track record in designing and executing successful training programs
- Knowledge of traditional and modern training methodologies such as: mentoring, coaching, on the job and classroom trainings, e-learning, workshops, etc.)
- Excellent communication and leadership skills
- Multitasking and data analysis
- Strong documenting and writing skills
- Experience creating training manuals
- Computer skills
- Ability to communicate with both internal and external customers.
- Teamwork mentality
- Fully Bilingual
- Valid Passport

Tipo de puesto: Tiempo completo

Salario: $14,000.00 - $16,000.00 al mes

Tipo de jornada:

- Turno matutino

Puede trasladarse/mudarse:

- 21230, Mexicali, B.C.
: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Pregunta(s) de postulación:

- Tienes Experiência en entrenamiento de grupos o personal Bilingue?
Educación:

- Licenciatura trunca o en curso (Deseable)

Experiência:

- Quality or Training: 1 año (Obligatorio)

Idioma:

- Inglés mas del 90% (Obligatorio)