.**ABOUT XTENDOPS**XtendOps combines leading-edge cloud-based technologies with a world-class managed workforce solution. We're a modern offshoring entity, built around amazing people and innovative digital solutions. Agile and adaptable we quickly react to ever-changing client needs. We work hand in hand with our clients to design a customized outsourcing strategy to suit their needs and optimize their success. Our focus isn't simply on supporting the business, but to improve operations, customer experience & expand our clients' bottom line.**JOB OVERVIEW**Training Supervisor is responsible for the daily management of the reporting systems and the support of the Trainers and Training Manager. The primary role is to ensure that reports and trainer observations are completed to meet or exceed the standards set forth by XtendOps and the client. This role is required to complete Train-The-Trainer new-hire training and certification courses prior to the start of the first Agent/Representative new-hire training class within their respective site. Success is measured by training throughput, 90-day retention/KPI performance and Training NPS Survey results.**RESPONSABILITIES**- Ensure trainers are focused solely on the delivery of training (delivery, co-training, observing, training preparation, and training coaching- Set the example for what "Best in Class" training facilitation, content, and workshop development- Develop and grow a team of Frontline Trainers (virtual and onsite)- Maintain a high success rate of successful training graduates as demonstrated by high ratings on new hire evaluations and KPI performance- Audit use of Standard Operating procedures to ensure organizational success- Execute and validate trainer readiness, delivery, and training tools implementation- Conduct proficiency evaluations and certify trainees for the programs to which they are assigned- Understanding of contact center ramps and peaks. Ability to flex needed skills and priorities to meet a fast paced environment