Training Supervisor

A Training Lead, is responsible for the efficient administration of training activities, with a primary focus of establishing, coordinating and delivering a comprehensive new hire and existing staff training program.
**What will I be doing?
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As a Training Lead, you will be responsible for performing the following tasks to the highest standards:

- In conjunction with other team members, coordinate and develop training and resource materials for staff
- Prepare comprehensive lesson plans and new hire training schedules
- Coordinate all training efforts for new staff and retraining for existing staff
- Responsible for supervision of all new hire staff throughout their initial training period and first 90 days of employment to include quality call monitoring and review of call statistics
- Provide assistance with handling supervisor calls and customer service assistance when necessary

**What are we looking for?
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**What will it be like to work for Hilton?
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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!