.Sprinklr is a leading enterprise software company for all customer-facing functions.
With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.
Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.Learn more about our culture and how we make our employees happier throughThe Sprinklr WayJob Description- The Training Systems Engineer will play a critical role in maintaining and enhancing operational efficiency through the design, implementation, and optimization of workflows.
This role will involve collaborating with cross-functional teams to ensure seamless system integration, secure operations, and continuous improvement of processes within the Customer Training & Certification Organization.Key Responsibilities:Enhance Workflow Efficiency:- Design and implement optimized workflows using Microsoft Power Automate, Power Apps, and other relevant tools.- Streamline lab deployment processes to improve team efficiency.Improve System Integration:- Develop and integrate custom forms and workflows, utilizing HTML, CSS, JavaScript, Power Fx, and API calls (REST and GraphQL).- Collaborate with team members to ensure seamless integration of various systems.Strengthen Security:- Implement and maintain Zero Trust Security principles.- Ensure secure operations and compliance with company standards.Support Continuous Improvement:- Monitor and optimize workflows to reduce troubleshooting time and deployment delays.- Provide training and documentation to team members on system operations and improvements.Qualifications:- Educational Background:- Bachelor's degree in Computer Science, Information Technology, or related field.Technical Skills:- Proficiency in Microsoft Power Platform (Power Automate, Power Apps).- Strong programming skills in HTML, CSS, JavaScript, and Power Fx.- Experience with API calls, including REST and GraphQL.Security Expertise:- Knowledge of Zero Trust Security principles.- Experience in implementing secure workflows and systems.
**Experience**:- 3+ years of experience in system design, integration, and optimization.- Prior experience in training systems engineering or a related field is preferred.Soft Skills:- Strong problem-solving abilities and attention to detail.- Excellent communication skills to collaborate with cross-functional teams.- Ability to manage multiple priorities in a fast-paced environment.Key Objectives:Workflow Efficiency: Reduce deployment delays and optimize workflows to enhance team productivity.System Integration: Ensure seamless integration of technologies and systems to improve overall functionality.Security: Maintain a secure and efficient operational environment