."We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained professionals250+ locations worldwideGlobally unified systemsJob DescriptionScope of PositionEnsure timely and accurate movement of freight and information while providing exceptional customer service within the Transcon Department and remaining focused on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.Employee SatisfactionParticipate in Performance Reviews & PDP every 12 months.Complete 52 hours of training per year (approximately 4.33 hours per month).Complete all mandatory training timely.Service Provider ManagementWork only with 100% approved Suppliers and vendors.PU&D connectivity.CultureExemplify Our Culture, Mission, and Goals.Follow the 10 Critical Success Factors.Help build healthy cross-functional relationships and promote team spirit and cohesiveness in the department.Operations & ComplianceComply with company controls, policies, procedures, and processes.Participate in daily huddle meetings and weekly Supervisor meetings.Provide feedback on Employee Satisfaction initiatives.Contribute to effective weekly department meetings with the team.Comply with all policies, including the credit policy.Help action efforts towards meeting budget.Ensure accurate and timely billing of customers and vendors.Assist in the relentless pursuit of efficiency and operational excellence within the Transcon department:Performance Management: Support oversight, including self-assessments and daily, weekly, and monthly performance monitoring to resolve issues proactively.Exception Management: Help key all exceptions to provide visibility internally and through customer interaction.Identify areas to improve efficiency to offer better cycle times and service while improving margins.Actively participate in optimizing systems and tools to continuously improve the efficiency, productivity, and quality of service.Ensure client-specific instructions are followed to properly process shipments and invoices.Utilize all Expeditors systems and tools, especially CFIT, ETMS, CRM, and ECO.Log files accurately and timely with proper codes, trace types, and events.Handle all correspondence within the business unit timely and professionally.Maintain the highest compliance levels for all applicable Transcon requirements.Escalate issues to the Transcon Management team timely when needed.Security, Health and SafetyImmediately inform the Branch's Health and Safety representative of any unsafe conditions that could put employees at risk in the workplace, as well as any incident or accident, regardless of whether the affected employee appears hurt