."We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained professionals250+ locations worldwideGlobally unified systemsJob DescriptionScope of PositionEnsure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department and remaining focused on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.Employee SatisfactionParticipate in Performance Reviews & PDP every 12 months.All team members to complete 52 hours of training per year (4.33 per month).All team members to complete all mandatory training timely.Service Provider ManagementEnsure to work only with 100% approved Suppliers and vendors.PU&D connectivity.CultureExemplify Our Culture, Mission and Goals.Follow the 10 Critical Success Factors.Help build healthy cross-functional relationships and a cohesive work environment, promoting team spirit in the department.Operations & ComplianceComply with company controls, policies, procedures, and processes.Participate in daily huddle meetings and Supervisor meetings weekly.Provide feedback on Employee Satisfaction initiatives.Contribute to effective weekly department meetings with the team.Comply with all our policies, including the credit policy.Help action the efforts towards meeting budget.Ensure accurate and timely billing of customers and vendors.Effectively execute within the Transcon department, assisting our relentless pursuit of efficiency and operational excellence:Performance Management: Support oversight, including self-assessments and daily, weekly, and monthly performance monitoring so that issues (root cause) are resolved proactively.Exception Management: Help key all exceptions to provide visibility internally (controlled) and through interacting with our customers (uncontrolled).Help identify areas to improve efficiency to offer customers better cycle times and service while improving margins.Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity, and quality of the service.Make certain that client-specific instructions are followed to properly process shipments and invoices.Properly use all Expeditor systems and tools, especially CFIT, ETMS, CRM, and ECO.Log files correctly and timely with proper codes, trace types, and events.Ensure that all correspondence within the business unit is handled timely and professionally.Maintain the highest compliance levels for all applicable Transcon requirements.Escalate issues to the Transcon Management team timely when needed