."We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained professionals250+ locations worldwideGlobally unified systemsJob DescriptionScope of PositionEnsure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department and remaining focused on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.Employee SatisfactionParticipate in Performance Reviews & PDP every 12 months.Complete 52 hours of training per year (4.33 per month).Complete all mandatory training timely.Service Provider ManagementWork only with 100% approved Suppliers and vendors.PU&D connectivity.CultureExemplify Our Culture, Mission, and Goals.Follow the 10 Critical Success Factors.Help build healthy cross-functional relationships and promote team spirit and cohesiveness in the department.Operations & ComplianceComply with company controls, policies, procedures, and processes.Participate in daily huddle meetings and weekly Supervisor meetings.Provide feedback on Employee Satisfaction initiatives.Contribute to effective weekly department meetings.Ensure accurate and timely billing of customers and vendors.Effectively execute within the Transcon department, assisting in the pursuit of efficiency and operational excellence:Performance Management: Support oversight, including self-assessments and performance monitoring to resolve issues proactively.Exception Management: Help key all exceptions for visibility internally and through customer interactions.Identify areas to improve efficiency to enhance cycle times and service while improving margins.Participate in the optimization of systems and tools to improve service efficiency, productivity, and quality.Ensure client-specific instructions are followed for shipment and invoice processing.Use all Expeditor systems and tools, especially CFIT, ETMS, CRM, ECO.Log files correctly and timely with proper codes, trace types, and events.Handle all correspondence within the business unit timely and professionally.Maintain compliance levels for all applicable Transcon requirements.Escalate issues to the Transcon Management team promptly when needed.Security, Health, and SafetyInform the Branch's Health and Safety representative immediately of any unsafe conditions or incidents, regardless of injury.FinanceComply with all policies, including the credit policy.Ensure accurate and timely billing of customers and vendors.QualificationsTo be effective in this position, we are looking for the following skills and experience:High School Diploma or GED Equivalent