.Company DescriptionAs a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.**Job Description**:A Transcon Agent will be expected to ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon Department.**KEY RESPONSIBILITIES**:- Ensure smooth and timely freight process flow- Ensure accurate and timely data entry into our operational system- Track and Trace TRANSCON Files and reporting- Use export TRANSCON Workflow on daily basis- Ensure accurate and timely client and vendors billing.- Ensure delivery of freight and timely clearance when applicable- Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.- Contribute to maintain good relationships with suppliers- Meet compliance at all times to regulations internal and external in accordance with government regulations.- Understand department process flow, and looking for best practices to improve operational efficiency and productivity- Ensure all customers standard operating procedures in place and updated in the DLSOPs- Meet KPI standards in accordance with the Company's procedures- Escalation of problems to Management when necessary- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.- Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.**Qualifications**:**Knowledge**:- Expeditors' Company Policies and Procedures- Basic local regulatory knowledge for compliance- Global Logistics Industry knowledge- Hazardous materials certification (preferred)**Skills**:- Pro-active, strong organizational skills.- Good computer skills (Excel, Word)- Fluent in English- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.**Behaviors**:- Positive and willing to help attitude**Training Requirements**:- Meet company standards of 52 hours training per year, including as needed management/leadership trainingEducation & Experience:- 6 months to 1 year related experience.Additional InformationPrestaciones de acuerdo a la ley en Mexico
