.If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role Transformation Project Manager.The Process Consultant for Operations Transformation is responsible for leading transformation initiatives to deliver an agreed set of business objectives and meeting the overarching portfolio strategy. The role will require knowledge and accountability for one of the following Ops Transformational Programmes: WPB, Wholesale, Payments, or KYC.The role holder will be part of the Ops Transformation team to support the delivery of the Ops Transformational Programme. This job holder will also work in partnership with peers across OT to influence and develop the capabilities, align, and drive Global Operations business imperatives and work with executives, leaders, and teams across the functional and geographic landscape.The Process Consultant is required to engage and manage a wide spectrum of senior stakeholders and partners across the bank. The individual will also be accountable for quality assurance, delivering high-value financial improvement initiatives, and creating an environment for the development and capability within their respective portfolio.The role holder will be responsible for reengineering customers' E2E journeys. This will be achieved through the application of reengineering, continuous improvement, Lean Six Sigma, agile, migration, production management tools, RPA (robotics process automation), and cognitive technologies. The role holder is required to successfully embed change, continuous improvement, identify and mitigate key risks, influence and manage stakeholders, and build strong relationships to lead the change.The Process Consultant role sits within the BWOT Programme, a high-priority programme and the major business transformation for the Global Operations function, comprising multiple delivery programmes and enabler programmes. This programme supports the 2030 Group Operations Vision but will focus on ensuring programmes are executed. The role will report to the Regional Lead of OT in the country, which is tasked with owning E2E customer journey and process re-engineering services and identifying process excellence opportunities across the OT change portfolio.Main Activities:For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new change initiatives aligned with global directions and global/regional business transformation initiatives