If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We are currently seeking an experienced professional to join our team in the role Transformation Project Manager.
The Process Consultant for Operations Transformation is responsible for leading transformation initiatives to deliver an agreed set of business objectives and meeting the overarching portfolio strategy.
The role will require knowledge and accountability for one of the following Ops Transformational Programs: WPB, Wholesale, Payments, or KYC.
The role holder will be part of the Ops Transformation team to support delivery of the Ops Transformational program.
This job holder will also work in partnership with peers across OT to influence and develop capabilities, align, and drive Global Operations business imperatives.
The Process Consultant is required to engage and manage a wide spectrum of senior stakeholders and partners across the bank.
The individual will also be accountable for quality assurance, delivering high-value financial improvement initiatives, and creating an environment for development and capability within their respective portfolio.
The role holder will be responsible for reengineering customers' E2E journeys.
This will be achieved through the application of reengineering, continuous improvement, Lean six sigma, agile, migration, production management tools, RPA (robotics process automation), and cognitive technologies.
The role holder is required to successfully embed change, continuous improvement, identify and mitigate key risks, influence and manage stakeholders, and build strong relationships to lead the change.
The Process Consultant role sits within the BWOT program, a high-priority program and the major business transformation for the Global Operations function, comprising multiple delivery programs and enabler programs.
This program supports the 2030 Group Operations Vision but will focus on ensuring programs are executed.
The role will report to the Regional Lead of OT in the country, which is tasked with owning E2E customer journey and process re-engineering services and identifying process excellence opportunities across the OT change portfolio.
Main Activities: For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new change initiatives aligned with global directions and global/regional business transformation initiatives.Act as a trusted advisor to business partners and ensure commercially based decisions are taken on prioritizing and optimizing the change portfolio.Promote a culture of strategic and pragmatic thinking, aligning short-term decisions and investments with longer-term vision and objectives.Work with the businesses and delivery partner to develop objective, quantitative recommendations that are driven by ROI to deliver benefit to the overall enterprise, and not only to a single operating silo.Identify and recommend innovative solutions that are infused with emerging technologies and solutions while tempered with common sense.Work across regional and local teams to ensure commonality of understanding and objectives while reiterating global intents.Revisit projects post-deployment on a regular basis to validate business outcomes.Responsible for the delivery of Six Sigma curriculum (Yellow belt and Green Belt) across all Operations.
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