Role Summary:
The Program Transition Manager is responsible for the end-to-end transition of work from our vendor partners into Chubb Business Services (CBS). This role provides strategic direction to the team being Transitioned, monitors project progress, applies governance, and oversees adherence to the transition framework.
Key Responsibilities:
- Work across a complex, global network of stakeholders, technology teams, and vendors to ensure the transition is delivered on time, within budget and meets the strategic and business requirements
- Define strategic long-term and short-term transition objectives supporting business objectives
- Manage and build an efficient and successful Transition team by identifying growth areas, moderating conflicts, managing performance, and developing junior team members
- Continually identify, log and work to mitigate or allocate risks and issues
- Identify required granularity to satisfy visibility and control needs while articulating complex schedules and inter-dependencies clearly for stakeholders
- Ensure that the transition delivery plan remains aligned with evolving business need and strategy
Education, Knowledge, Experience:
**Education**:
Bachelor's degree in applicable field required
Tools Knowledge & Certifications:
- Project Management Professional (PMP) or other IT Project Manage certification preferred Knowledge of MS Excel, Word, Visio, Project, Jira, and PowerPoint
Work Experience:
- 5+ years experience leading large/complex technology, business or transformation projects
- Experience in full SDLC project delivery with a variety of methodologies i.e., Agile, Scrum, Waterfall
- Proven track record leading executives and influencing others towards a common goal or vision
- A demonstrated ability to rely heavily on influence over authority to drive deliverables
- Exceptional communication skills, written and verbal, and ability to clearly articulate messages
- Strong quantitative and qualitative analysis, problem solving, and troubleshooting capabilities Extensive experience in the financial services sector, consulting or insurance preferred
**Required Skills**:
Functional Competencies:
- Change Management
- Governance
- Systems Thinking
- Troubleshooting
- Vendor Management
Technical Competencies:
- Agile Engineering
- Budgeting and Forecasting
- Domain Expertise
- Project Management
- Requirement Gathering
- Resourcing and Optimization
Behavioral Competencies:
- Communication
- Customer Satisfaction
- Influence
- Leadership
- Strategic Focus
Education, Knowledge, Experience:
**Education**:
Bachelor's degree in applicable field required
Tools Knowledge & Certifications:
- Project Management Professional (PMP) or other IT Project Manage certification preferred Knowledge of MS Excel, Word, Visio, Project, Jira, and PowerPoint
Work Experience:
- 5+ years experience leading large/complex technology, business or transformation projects
- Experience in full SDLC project delivery with a variety of methodologies i.e., Agile, Scrum, Waterfall
- Proven track record leading executives and influencing others towards a common goal or vision
- A demonstrated ability to rely heavily on influence over authority to drive deliverables
- Exceptional communication skills, written and verbal, and ability to clearly articulate messages
- Strong quantitative and qualitative analysis, problem solving, and troubleshooting capabilities Extensive experience in the financial services sector, consulting or insurance preferred
**Required Skills**:
Functional Competencies:
- Change Management
- Governance
- Systems Thinking
- Troubleshooting
- Vendor Management
Technical Competencies:
- Agile Engineering
- Budgeting and Forecasting
- Domain Expertise
- Project Management
- Requirement Gathering
- Resourcing and Optimization
Behavioral Competencies:
- Communication
- Customer Satisfaction
- Influence
- Leadership
- Strategic Focus
