Prepares PowerPoint presentations and delivers during PIW/PPW to the customer and other towers.- Revises the tower project plan, completes activities, and manages the continuous follow up to meet scheduled milestones.- Gathers and documents discovery information from customer using presentations, interviews, and conference calls.- Analyzes discovery information and develops gap analysis and pareto charts to identify risks, issue, and assumptions.- Reviews SLAs and contracted obligations from the contract and cost model to identify gaps.- Creates Visio diagrams of the tower process flows.- Writes hand-off documents which may include: Standard Operating procedures, Service Matrix, and tower Operations Manuals.- Documents and conducts UAT testing prior to AOS.- Works closely with Service Management and prepares ITSM workbook with Workplace tower information.- Conducts weekly meetings with tower Operations and Training.- Monitors and controls the work to ensure that the project remains on track and in control.- Interfaces and communicates with transition team and other towers.- Communicates with the Transition team on project status and RAID updates.**Qualifications**:- 3+ years of relevant IT experience or combination of work experience and education.- Excellent English Language skills- Experience with MS Project and expertise with MS Office suite (Excel macros and pivot tables)- Excellent communication skills (verbal and written).- Strong teamwork skills across client, supplier and geographically dispersed virtual teams.- Understanding of Service Desk, Field Services and/or Desktop Engineering practices, policies and procedures.- Understanding of project management practices.- Knowledge of Remedy and ServiceNow is preferred.- Service Management experience is a plus.- ITIL certification required- Project Management certification or training preferred**Job Segment**:Project Manager, Manager, Technology, Management