.**Why join our team?**USO mission and exceptional team, around the world, make this a great place to work. We offer generous paid time off, including volunteer days and military leave. We have an exceptional 401k match, great benefits including training/education reimbursement and really fun team members that put the mission first. Working for the USO is more than a job. It's a calling. (Do what you like, like what you do)!Here is what an independent external survey told us:- 97% agree they like the work they do- 90% are satisfied with the pay and benefits- 95% would recommend working here to friends and family- 95% would recommend the USO services to a friendThe Transition Specialist is responsible for the delivery of USO transition services and programs to troops and their families.**Principal Duties and Responsibilities (*Essential Duties)**- Support assigned clients by providing a concierge approach to assist clients in designated focus areas, connecting clients to needed resources for success during a PCS move or final transition to civilian life.- Support Site Manager's local working relationships with U.S. military and local community leadership in order to maximize service awareness and delivery.*- Design and keep detailed records of Individual Action Plans within USO's Salesforce system. Provide trusted partner resources and community connections to assist in meeting individual and/or family goals. Complete individual action plan goal as part of collective program goal across enterprise.*- Assist with design and distribution of marketing materials across multiple channels in order to raise awareness of local USO's transition programs and services. Represent the organization at scheduled events and outreach programs as assigned by leadership. Promote and gather feedback through survey and data collection and enter into USO's data collection system.*- Coordinate with local USO leadership to ensure appropriate and adequate volume of volunteers, supplies and other resources are available for all programs, services, events and activities.*- Assist with conducting needs assessments and compiling performance metrics related to the delivery and quality of USO's transition services.- Other duties as assigned.**Job Specifications**- High School Diploma or equivalent. Postsecondary coursework in psychology, sociology, or social work preferred.- 2-4 years work experience in a customer service or administrative support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.- Familiarity with U.S. military structure, regulations, and existing transition service programs sponsored by the U.S. Department of Defense, U.S. Department of Labor, Veteran's Administration, and other compatible public and private services available within assigned geographic service area.- Strong interpersonal and customer service skills