.Minimum Requirements:Bachelor degree or equivalent1+ years of working experience related to Program Manager, Project Manager, Process ImprovementExperience with performance metrics and process improvement and Lean techniquesBasic English level (written and spoken)Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner is driven by the spirit of innovation that is part of the company's DNA. Amazon's vision is to offer the earth's largest selection and lowest prices to our customers.The Third-Party Carrier (3PC) Transportation Operations Specialist is responsible for monitoring fulfillment value chain processes, from daily operations to compliance, business profitability and innovation in coordination with internal and external stakeholders.You are passionate about customer experience, and define yourself as a problem-solver. You have a high willingness to take ownership of solving long-standing issues that no one dares to tackle. You scrutinize details, identify disruption patterns, support anecdotes with data, and propose long-term solutions. You are analytical, relentless in understanding the root cause of a problem, and inventing solutions.Key Job Responsibilities:Monitor efficient functioning of the assigned network, suggest and deploy improvementsAccumulate data from various sources, identify the most relevant one, present it in a way that would help take actionForesee implications based on current data and trendsDive deep into operational issues root causes, follow up with stakeholders, define tasks, and scalable improvementsCreate and track operational metricsBe organized and prompt in notifying/solving situationsServe as a liaison between internal and external stakeholdersOwn the operational management and execution of all the levers to ensure the operational flow (Caps, Pad, TT´s, CPT´s, Coverage)Monitor incidents with different stakeholders across Amazon (FC´s, SC, Carriers, Legal, Business, Retail, TOM, ROC)About the Team:3PC MX team owns the strategy, administration, and operative management in an E2E business scope for shipments being made by third-party carriers. This team's value lies in carrier management and enablement of new programs with specific logistic services to increase the overall customer experience while offering a balance between service and cost to serve. Our scope considers the management for all the programs – carriers (legal, procurement, operations, Controllership, payments, configurations)