Job Description - Travel Counselor II Onsite Germany Ramstein (240000EJ) CWTSatoTravel is seeking a Travel Experience Counselor II.
ResponsibilitiesTravel Reservation Agent Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts.Ensures reservations are built according to client standards and preferences.Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.Resolves moderately complex problems with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.Escalates more complex problems to more experienced staff.Assignments include both routine and non-routine work.Other DutiesMay perform other duties as back up to understaffed areas of department as assigned.May be required to assist with department-related projects and implementations (clean-up, startup, closeout, etc.).QualificationsEducation High school diploma or country equivalent.Experience 2+ years industry experience.Travel counselor experience preferred.Languages English fluent – written and spoken.Knowledge, Skills and Abilities (KSAs) Detail-oriented to ensure high level of accuracy.Basic MS Office.Capable of working with minimal supervision.Good travel industry knowledge.Skilled in GDS; Sabre preferred.Security Notice: This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT. The individual is required to adhere to all government required and/or company mandated information security policies and regulations. As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.
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