**You Lead the Way.
We've Got Your Back.
**At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.Create unique service experiences in each interaction with our premium partners, effectively positioning the value proposition of each product (Centurion & Platinum Cardholders)Reserve, sell and make changes:- Plane tickets- Hotel reservations- Car rental- Cruise ships- Lifestyle requests- Excursions- VIP services- Process payments- Online travel service- Address requests regarding the registration of memberships such as Priority Pass and follow up until the conclusion of the same- Achieve sales and revenue goal- Achieve OSAT/RTF target- Achieve target service levels- Travel Lifestyle experience.- Availability to work any day of the week- Availability of monthly rest rotation- Superior knowledge in fine dining, theatre, premium products and services, fashion, and world music and sporting events- Call center experience- Customer service experience- _General Knowledge of Geography_- Travel industry education preferred- Sales experience preferred- Adaptation to different communication styles- Active listening- Excellent written and verbal communication- Teamwork- Working under pressure- Assertiveness- Organization- Microsoft Office Management- High level of English- Passionate about service- Focused on customer satisfaction- Ability to identify and meet Cardholder needs at critical times- Ability to timely track service requests to completion.- Excellent attention to detail.- Decision making- Strong coaching and feedback skills- Problem resolution- Conflict management and containment- Relationship builder at all levels- Ability to prioritize workload and cope with change.