Travel Industry Sales Manager

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: *The position of Travel Industry Sales Manager is a Satellite sales position based in the USA* The role of the Travel Industry Sales Manger Responsible for communicating industry trends, business practices, and market opportunities. Develop the assigned markets for hotels with the main focus of capturing and growing market share from high-end leisure agencies and Preferred Partners. Revenue generation from Travel Industry accounts is the key focus of this position.
Main Functions & Responsibilities: Produce established room revenue goal from set group of Travel Industry accounts Travel to cities within market to see clients, to various Four Seasons corporate events, to tradeshows, and to the resort to conduct site inspections and Fam trip Create and maintain meaningful relationships within the designated markets for all relevant clients Develop individual accounts using information provided by sources such as, but not limited to, WSO, Front Office, regular guests, media, industry contacts and market intelligence Identify and execute educational opportunities for Travel Industry advisors  Research new market opportunities and develop strategies to penetrate organizations likely to produce business for the hotels Promote Advisor ID/PP advisors to grow revenues to targeted agents and increase PP agency revenues Entertain potential and existing clients in market as appropriate and within an assigned budget, including weekends, as and when required or appropriate Develop accounts by planning and conducting sales Conduct webinars, sales presentations, Fam trips and site inspections, and solicit new business Create meaningful connections with customers Conduct site experiences at our hotels when on property, to generate revenues and strengthen relationships  Participate in FS Corporate sales events and tradeshows  Keep up to date with all relevant operational updates at each hotel to support promoting the hotels within the market Submit expense reports, pre and post trip reports on timely basis Handle all incoming correspondence by accounts/clients Maintain up-to-date records of account base performance and regularly review and forecast Research and compile accurate and appropriate mailing lists and e-mail databases  Prepare and report on statistics useful to our sales efforts including nationality, guest origin, booking sources, etc.  Education: College education in Hospitality, Business Administration or Marketing is preferred Experience: Minimum of 5 years of luxury hotel sales experience (preferably in travel industry) Previous experience in employee engagement, employer branding, onboarding. Skills and Abilities: Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Teams  Ability to work with all hotel systems and maintain a high attention to detail. Excellent reading, writing & oral proficiency in English and ideally Spanish language.  Basic knowledge of audio-visual equipment, internet, telecommunication technology. Proficient in Golden Sales & Catering system  Knowledge and professional use of social media as a tool to support business development  Expected to travel to the Resort on a quarterly basis at minimum, depending on volume of client site inspections and FAM Trips Able to travel for client meetings, events, trade shows, and hotel visits, which may include weekend travel Understand and ability to deliver high quality, luxury service standards. Highest level of integrity and transparency Apply an ethical approach to the outcome of situations Strong interpersonal and relationship-building skills to work with cross-functional teams and clients and vendors. Able to take ownership with problem-solving, decision-making and conflict resolution. Work in a safe, prudent and organized manner Benefits: Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort Uniforms: Complimentary Dry Cleaning for Employee Uniforms Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location Job Related: Offering complimentary buffet style duty meals Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards And many more property and location specific benefits
What to Expect: Be part of a caring team with a family spirit Have opportunities to build a successful career with global potential Work in a diverse and challenging environment and engage with the leadership team Be recognized for your accomplishments Join a diverse and talented team in Four Seasons Resort Los Cabos Four Seasons Resort Los Cabos, at Costa Palmas is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja's East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures. 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves.
Learn more about Four Seasons Resort Los Cabos at Costa Palmas:
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About Four Seasons Hotels & Resorts: Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine's "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.
Service Culture Currently operating 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.
About Four Seasons Resort Los Cabos, At Costa Palmas:  Four Seasons Resort Los Cabos, at Costa Palmas is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We look are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja's East Cape.
What it is Like to Work for Four Seasons Hotels & Resorts:  At Four Seasons, we guide all of our actions by the Golden Rule: "Treat others the way you would like to be treated." Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!
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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -