Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.
Ria Money Transfer is the second-largest global money transfer company and a division of the Ria Mexico Solution S de R.L de C.V. RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.
**Responsibilities**
- Monitor, evaluate, and document team performance.
Provide feedback and training to improve productivity.
- Keep track of team attendance and submit records to Human Resources as required.
- Ensure adequate department coverage, including reviewing and approving leave requests.
Make sure employees
- their assigned schedules.
- Create and coordinate development activities and incentives to motivate the team.
- Assist in recruiting, training, and developing the team.
- Provide feedback and support for disciplinary actions or terminations according to company guidelines.
- Help analyze unusual or high-risk transactions as escalated by the team.
- Promote quality service by following established customer service standards.
- Stay updated with AML/BSA record-keeping requirements.
- Inform the supervisor about significant events that could impact daily operations.
- Offer recommendations for department and team needs and escalate issues to management when necessary.
- Perform any tasks assigned by the supervisor or department manager.
- up on system issues that affect productivity or service levels.
- Manage workflow according to department needs.
**Qualifications**
- Maintain professionalism, confidentiality, and security with provided information.
- Experience in customer service over the phone.
- At least 1 year of supervisory experience.
- Strong interpersonal and communication skills (verbal and written).
- Flexible availability, including weekends.
- Advanced English proficiency.
- 2 days off during the week.
- Ability to work under pressure and adapt to change.
- Teamwork skills.
- Intermediate proficiency in Microsoft Office.
- Strong organizational and time management skills.
Benefits: Our package includes Competitive monthly salary $25,000 - $35,000 gross.
5% food vouchers.
30 days bonus.
15 days of initial vacation.
life insurance.
Free access to our Gym.
Dynamic and collaborative work environment.
Cutting-edge tools and technology to make work easier.
Free English and French classes Work-life Balance.
Ria values diversity and is proud to be an equal-opportunity employer.
We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job ID 300000161362354