**Description**
Are you looking for your next **"great mission"** professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? **Leidos has the perfect job for you!**
The **BEST **and **BRIGHTEST** come to **Leidos,** where we take pride in making a difference for every person we support! Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, flexible schedule, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us!
As part of the Leidos team, you will provide Beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). You will also provide specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, assistance in claims, appeals and grievances processing and healthcare support services designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. **This great job opportunity makes a difference for so many of our valued military families!**
**WHAT YOU WILL BE DOING**:
- Maintains confidentiality of all beneficiary information
- Provide briefings and educational information sessions as needed
- Process registration of TRICARE beneficiaries in the Composite Health Care System (CHCS)
- Process enrollments, disenrollment, and portability transfers using the Defense Online Enrollment System (DOES)
- Process and correct enrollment discrepancies between CHCS and DOES
- Assign primary care managers to TRICARE beneficiaries
- Verify eligibility information for remote beneficiaries
- Provide education and enrollment information to beneficiaries on the phone and in person
- Assist walk-in beneficiaries with enrollments and inquiries
- Handle faxed enrollment forms
- Research and interpret benefits, policies, and procedures to military staff, remote site points of contact, and other resources
- Maintain electronic system/paper files and data integrity
- Provide customer support to the Military Treatment Facility Commander and/or the TRICARE Area Office staff as directed by the TOP Regional Lead, Deputy Program Manager, or Program Manager
- Serve as liaison between the TRICARE Regional offices and TRICARE beneficiaries for transitional/portability assistance
- Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability process
- Conduct off-site briefings such as enrollment briefings, fairs, or other functions when directed by the TOP Regional Lead
- Determine the appropriate assistance levels and when forward a call or other referrals are needed to address the beneficiary's question
- Complete all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines to include proper handling of Protected Health Information
- Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses
- Maintain required system accounts
- Adhere to the dress code at the TSC
**FACTORS FOR SUCCESS**:
- ** High school diploma or GED**
- ** Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee**
- ** Must be a US Citizen to be considered for this position**
- ** Be eligible for and maintain ADP II/IT II clearance**
- ** Three years' cumulative experience in the following areas**:
- Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
- Experience in a medical or clinical environment
- Experience with the CHCS or civilian healthcare computer system and in processing medical claims
- Experience in a public environment
**HOW TO STAND OUT FROM THE CROWD**:
- Be fluent in English
- Proficient in written and oral communications
- Possess effective presentation skills
- Computer literate with Internet research experience
- Ability to respond tactfully with people on the phone and in person
- Ability to work independently and under general supervision
- Excellent organizational skills and time management skills
- Detail oriented
- Ability to multitask
**PREFERRED**:
- Associate degree is preferred
- Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.
**Pay Range**: Pay Range $27,300.00 - $49,350.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as wel