Trilingual Customer Service Support

YOUR ROLEThe Customer Service Support Office representative is responsible for all administrative operations related a customer's purchase orders, claims, disputes, customer care and master data, ensuring that customer-related activities are carried out daily.Mantains Customer Service data updated, processed, organized, and available for Customer Service Front OfficeIt is done within the company's procedures and quality standards, also adhering to current business standards.Customer Service Support Office representative teams will be organized by functions and are responsible for a specific process such as: Sales Order Process, Pre-sales: Quotation and Quantity Contracts, issue resolution, reactive: Customer management. proactive: Delivery Generation Monitoring, Proactive Delivery Issue Management, Outstanding Delivery Document Cleansing, and Delivery Process: Creation, modification and monitoring, Issue resolution, Batch prolongation/ shelf life request Order & delivery optimization.YOUR SKILLSDesirable 1 year in Customer Experience and/or LogisticsMust have conversational PortugueseMust have conversational EnglishDesirable experience in any CRMKnowledge in Customer SatisfactionExperience and communication for Customer ServiceSAP Order ManagementAdvanced Microsoft Excel