Trilingual Customer Support Agent - Remote

Company DescriptionHOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets. Learn more at hos247.Com.Job DescriptionThis is a full-time remote (work-from-home) Customer Support Agent position. In this role, you will be part of our customer support team, providing front-line support (and occasionally sales assistance) to English-speaking, Spanish-speaking, and Russian-speaking drivers and fleet managers located in the USA and Canada.You will learn to proactively identify the areas for product/service improvements and participate in implementations of solutions to increase customer satisfaction, user growth, and retention. We're looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly.QualificationsYou must be a fluent, clear, and concise communicator (oral and written) in English, Russian, and Spanish. You have at least 1 year of experience in a customer support (or sales) role servicing English-speaking customers.You are tech-savvy and familiar with basic smartphone/tablet configurations.You will need reliable access to high-speed internet and provide your own laptop or desktop computer with a headset (required for making/receiving phone calls from our Helpdesk/CRM).Familiarity with Helpdesk/CRM software such as Zendesk is a plus, but not required.Familiarity with the trucking/logistics industry is a plus, but not required.Additional InformationA personal computer with a headset and high-speed internet is required for making/receiving calls from our CRM system.#J-18808-Ljbffr